Riviera Apartments Riviera Apartments Riviera Apartments Riviera Apartments Riviera Apartments Riviera Apartments

FAQ's

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Q. Do you provide basic things like washing up liquid and tea towels?
    A. We provide:
  • One Tea Towel
  • A disposable dish cloth
  • Washing Up Liquid (bottle)
  • Two Dishwasher Tablets
  • Spare Black Dustbin Bags
  • A small complimentary pack of Shampoo/Bubble Bath and a small bar of soap
  • Salt and Pepper
  • A selection of coffee/tea and sugar sachets
  • A pint of semi skimmed milk
  • A toilet roll per bathroom
Q. When will I receive my arrival information?
A. You will receive your arrival information, directions, entrance codes and parking instructions via email (or post) approximately 4-5 days before arrival.

Q. Where do I park my car?
A. At Riviera Apartments we have four private parking spaces. Please note that Penthouse Four does not have a private parking space and a permit will be provided for the guests in this apartment that can be used anywhere in the Teignbridge area. If using the private parking, please be conscious of the comfort of other guests when parking your car and park within the lines.
Q. If I have a permit where can I park and where can I pick up my permit?
A. Your permit will be in your apartment for you upon arrival. It is very important that we have the correct registration number for your vehicle as permits are not transferrable and may become void. If you are unsure of the registration number of the vehicle you will be using then it is advisable to purchase your own permit from the Tourist Information Centre opposite the building and we will reimburse your permit.
Q. Can I bring two cars?
A. There is ample public parking around Teignmouth where customers can park a second vehicle. The parking costs of a second vehicle are not covered by Riviera Apartments.
Q. What should I do in an emergency?
A. There is a detailed Guest Manual which will give you all the information you need.
Q. Can I have a package delivered to the apartments?
A. There is no facility to receive mail at the apartments.
Q. Can I request a grocery delivery for my arrival day?
A. Yes. We have three major supermarkets nearby (Asda, Sainsburys and Tesco). Please ensure you will be in your accommodation to receive it. The address is: Riviera Apartments, Den Crescent, Teignmouth, Devon TQ14 8BD. Please do not send correspondence to this address.
Q. Can I unload outside the apartments?
A. Yes.
Q. Where do I access my key?
A. We have a keypad entry system for new arrivals, the codes are changed every week and the details will be sent to you a few days before arrival.
Q. What time can I arrive?
A. Arrival can be anytime from 3pm. Please note that the front door code is changed every Saturday at 3pm.
Q. Can I arrive in the middle of the night?
A. Yes.
Q. What time do I have to depart?
A. Departure time is 10am to allow cleaning to commence.
Q. Is there a daily cleaning service?
A. No. The apartments are self catering.
Q. If I am staying for two weeks will I get new linen?
A. New linen will be left in your utility room for you. Please leave your dirty linen in the same place.
Q. We have already booked but can we invite our friends to join us during our stay?
A. Penthouse 1,2,3 and 4 can accommodate a maximum of 6 guests with the use of the sofa bed. Penthouse Five can accommodate up to 8 guests with the sofa bed. There is no additional charge for bringing extra guests but for insurance reasons the numbers cannot exceed the maximum number allowed in each apartment. Please also note that we must be accurately informed who is sleeping in the apartments on particular nights, this is very important should there be a fire or other emergency.
Q. If we have not previously requested it but decide upon arrival that we would like to use the sofa bed where can we get the extra linen?
A. We will always endeavour to assist guests who decide they would like the use of the sofa bed after their arrival but we cannot guarantee that this can be achieved on the same day.
Q. Do you provide towels?
A. We provide one bath towel, one hand towel and one beach towel per person.
Q. What is the postcode for my SatNav?
A. The postcode is TQ14 8BD. Please note that the SatNav systems tend to take people a couple of hundred yards down the road so when entering Teignmouth it is preferable to follow the written directions supplied with your arrival email.
Q. Is there WIFI access at the apartments?
A. Yes.
Q. Can I use a barbeque on the balconies?
A. Unfortunately our insurance policy does not allow us to permit the use of barbeques on the balcony.
Q. Is the beach sand or pebbles?
A. Teignmouth main beach and back beach are both sandy. When the tide goes out there are some great rockpools to be found at Shaldon just over the Estuary. Shaldon is a five minute journey via the passenger ferry which goes from Teignmouth back beach.
Q. Do you have a lift?
A. We have a lift for exclusive use of Riviera Apartments. Guests should be aware upon booking that we cannot be held responsible for any failure or interruption of services such as electricity which affect the operation of the lift. If the lift were to fail for whatever reason we will endeavour to rectify the problem and/or call out engineers within a reasonable period. We have two fire exits which service the building and details can be found on our Access Statement on our website.
Q. Will I be charged extra for electricity?
A. There are no hidden charges.
Q. Can I bring my pet?
A. Unfortunately due to the nature of the Penthouses we cannot accommodate pets.
Q. Where is the nearest convenience store?
A. There is a Coop One Stop store approximately 200 yards from the building (turn right from the main entrance and right again, it is directly in front of you).
Q. Can I hire and cot and highchair for my stay?
A. We have two cots available for our guests which are provided free of charge. These cots are booked out on a first come first served basis, PLEASE NOTE THAT WE DO NOT PROVIDE COT LINEN. We have many highchairs available which are also provided free of charge.
Q. Can I have my apartment cleaned during my stay?
A. We are happy to approach our cleaning staff on guests behalf to request a mid-week clean. The cleaner charges £10 per hour and this would be a direct contract between our guests and our cleaning staff, monies are paid directly to them. If you require this service please let us know before your stay.
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